Returns & Refund Policy

Last updated: 1 October 2026

We want our returns process to be clear and straightforward. This policy applies to purchases made from Clearmont UK through theshopdavis.site.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on eligible purchases. If you are not completely satisfied, contact Contact@Clearmont.co.uk and return your purchase within 30 days of delivery. We refund the full product price for eligible products returned complete and undamaged, with all supplied parts and accessories. Return shipping costs, return instructions and exclusions are explained below. This guarantee is in addition to your statutory rights.

Statutory cancellation rights

If you buy online as a consumer, you may notify us that you wish to cancel an eligible order within 14 days after receiving the goods. After notifying us, you should return the goods within the following 14 days.

To start a return, email Contact@Clearmont.co.uk with your name, order number, the item you want to return and the reason for the return. A reason is not required for an eligible change-of-mind cancellation, but it can help us process your request.

Return condition

You may inspect goods as you reasonably would in a shop. Please return products with all supplied parts, accessories and packaging where reasonably possible. If handling goes beyond what is necessary to establish the nature, characteristics and functioning of the goods, a deduction may be made from the refund where permitted by law.

Return shipping costs

For a change-of-mind return, you are responsible for the direct cost of returning the goods unless we expressly agree otherwise. Do not send a return before contacting us; we will provide the appropriate return instructions and destination.

Faulty, damaged, incorrect or misdescribed goods

If an item arrives damaged, is faulty, is incorrect, or is not as described, contact us as soon as reasonably possible. Please include photographs where useful. Your statutory rights are not affected. Where the law requires us to bear reasonable return costs for a qualifying problem, we will do so.

Refunds

Once a return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Refund timing is subject to the applicable consumer-law requirements and your payment provider’s processing time.

Where required for an eligible cancellation, any standard outbound delivery charge originally paid will be refunded. Premium delivery upgrades are not necessarily refundable beyond the cost of standard delivery.

Exclusions

Some goods may be excluded from change-of-mind cancellation rights where the law provides an exception, for example certain sealed goods after unsealing for health or hygiene reasons, personalised goods, or other legally exempt products. This does not remove rights relating to faulty or misdescribed goods.

Cancelling before dispatch

If your order has not yet been dispatched, contact us promptly and we will try to cancel it before shipment. If it has already shipped, the normal returns process applies.

Contact

Email: Contact@Clearmont.co.uk
Phone: +44 490339623

Nothing in this policy limits rights that cannot lawfully be excluded.